SAP CX - Focus on the customer experience

Customer Relationship Management up to date (Sales & Service)

With the SAP Customer Experience Portfolio, you understand your customers' needs across channels and interact with them in a way that builds trust. By uniting marketing, sales, commerce, and customer service, you can build a robust customer journey, deliver unique customer experiences, and sustainably grow your business.

CRM suite, you can access your data anytime, anywhere.  

Special feature of SAP CX solutions: In addition to "standalone use", integration scenarios with your SAP S/4HANA or ECC are also supported.

SAP Customer Experience Portfolio

Our expertise

We are your experts along the supply chain. In order to be able to offer you a holistic solution approach, we focus on sales and service solutions in the area of CX. In recognition of our high quality standards, SAP has awarded our CX team the status of "SAP Recognized Expertise - Sales and Service".

To ensure that your front office can rely on a strong back office, we also advise you on SAP S/4HANA Sales and Service (Customer Management). 

Sales Solutions

The SAP Sales Cloud promotes sustainable customer relationships. abat helps you identify and leverage potential.

Service Solutions

SAP Service Cloud provides a clear customer overview and the development of a unified service experience with a variety of tools.

How can abat help you get started in the SAP CX world?

abat is an authorized sell-and-service partner for SAP Sales & Service Cloud. We support you with individual consulting to check the prerequisites for the introduction and the potential of the process flows in your company. In addition, abat accompanies you from the beginning with CRM conversion or introduction strategy and implementation of the optimal solution up to support as well as further development of your processes.  

We would be happy to show you the possibilities and potential in a demo scenario tailored to your processes.

Our Success Stories

Weidmüller

Short interview about the SAP ERP implementation and warehouse redesign at Weidmüller Mexico in Puebla. One of the challenges of the project was the incompatibility of the old warehouse layout with the current SAP requirements. abat changed the warehouse layout for more efficient processes and transparency. Key improvements included optimized goods receiving, storage, picking and shipping, as well…

to the project

B.A.U.M. e.V.

The B.A.U.M. e.V. network faced significant challenges: It lacked a clear strategy for digitizing processes and a system coordinator to integrate the various trades. In addition, the existing CRM solution was not compatible with the newly created Digital B.A.U.M. platform, and there were no certified standard interfaces. What was needed was a future-proof solution that could be used without…

to the project

PFERD

Effective communication is often the key to project success. As a family business with more than 200 years of tradition, the PFERD brand has made communication and trust an important part of its core values. This success story of an S/4HANA migration at the Mexican site describes the challenge and the successful cooperation between abat and PFERD during the project phase and beyond.

to the project

Steinbeis

Since the beginning of the 2000s, Steinbeis has been mapping its business processes with a very sophisticated SAP ERP system that is tailored in detail to its own requirements. Due to the announced end of maintenance, the system will have to be replaced in the medium term. A key objective is to map more processes than before using standard processes. Using a fit-gap analysis, the abat experts…

to the project

Salzgitter AG

2018 startete der Salzgitter Konzern die Umstellung der kompletten ERP-Infrastruktur auf SAP S/4HANA. Im Zuge dieses konzernweiten Transformationsvorhabens sollten in einem eigenen Projekt die Warenwirtschaftsprozesse der Vormaterialbeschaffung aus einer Beteiligungsgesellschaft über alle beteiligten Konzerngesellschaften hinweg vereinheitlicht, optimiert und automatisiert werden. In elf Workshops…

to the project

DESMA

DESMA supports the shoe industry with innovative production solutions for Industry 4.0, highly automated machines, excellent know-how and comprehensive support. However, continuous innovation is only possible if the company optimizes its internal processes. The discontinuation of support for SAP R/3 was therefore a reason for DESMA to take care of a changeover at an early stage. Thanks to abat,…

to the project

Imperial Logistics

Integrated Warehouse and Transportation with SAP S/4HANA

Greenfield implementation of a logistics template in the chemical industry. Imperial Logistics is a pioneer in the use of embedded EWM and TM integration in S/4HANA on Release 1709.

to the project

SAS Automotive Systems

e-Accounting meets the requirements of the Mexican tax authorities

German companies based in Mexico must also adapt their e-accounting to the legal requirements of the Mexican tax authority SAT - and provide information on their key financial figures.

to the project

Our customers in the area of consult

Yi

SAP Developer
China

What I find most attractive working at abat is the friendly and relaxed atmosphere. We are coworkers as well as friends. I can ask any question and always receive constructive feedback. Moreover, it is highly encouraged to try new things, which helps broaden the horizon for me and the company alike.

Xu

SAP Consultant
China

I truly enjoy working at abat. The flexible working environment and professional colleagues have made my experience here exceptional. The culture of collaboration and willingness to offer help has allowed me to develop my skills in SAP. Overall, I feel grateful to be a part of such a supportive and dynamic team

Maureen

Business Development
China

abat is a high-tech company, which focus on the specific areas deeply. The attitude of abat towards our customers and business partners is professional, sincere, honest and respect. To the employees, abat provides a humanity culture and environment. The company regards and manages the employees in the way that we are all adults, e.g. to give us enough trust and freedom so that we can arrange our work and develop ourselves. In one word, abat is a professional high-tech company with humanity.

Henrik

Legal Representative
China

For me, abat means a combination of independent work and strong teamwork.

Hao

General Manager
China

At abat, we believe in the magic of mutual trust, personal responsibility, and respectful cooperation rather than rigid rules and long coordination. This creates a dynamic and enjoyable work environment, that results in exceptional experiences for our customers. I am amazed by the wonder of this guiding principle.

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