SAP S/4HANA Service - the backbone of your SAP service strategy
Modern service processes seamlessly integrated
SAP S/4HANA Service is the latest solution for holistic service management within the SAP S/4HANA environment. It enables companies to efficiently map the entire service lifecycle - from the initial customer inquiry and the sale of services to contract management, the planning of assignments and the billing of services provided.
Deep integration with other SAP S/4HANA modules such as sales, logistics and finance creates end-to-end processes without system interruptions that companies can control in real time. This allows service processes to be seamlessly integrated into the entire value chain and optimally controlled. The SAP S/4HANA service acts as a link and basis for all other SAP service solutions such as SAP Service Cloud and SAP Field Service Management:
Lots of movement in the SAP service world
Previous SAP service solutions from Business Suite 7 such as the SAP CS module from ECC or S/4HANA in compatibility mode and SAP CRM 7.0 have been discontinued! The SAP CS module may be used in compatibility mode until 2030 and then loses its usage rights. Like SAP ECC, SAP CRM 7.0 can be used until 2027 or 2030 with extended support as part of the Business Suite 7 discontinuation. Follow-up solutions must now be found for these circumstances, which is why we have set up suitable SMARTsolutions to support you in your need to change. In principle, the SAP S/4HANA service - often in combination with the SAP CX portfolio -- is a modern successor that meets the new requirements of the growing after-sales market.
Contact us if you want to set up or restructure service processes in your company with SAP.
Our SMARTsolutions
CRM Conversion Accelerator
The CRM Conversion Accelerator we developed is an ideal starting point and provides maximum planning security for your upcoming CRM conversion.
Customer Service (CS) Conversion Accelerator
The CS Conversion Accelerator helps you migrate from the legacy SAP CS to S/4HANA Service, including planning and implementation.
Our Success Stories
B.A.U.M. e.V.
The B.A.U.M. e.V. network faced significant challenges: It lacked a clear strategy for digitizing processes and a system coordinator to integrate the various trades. In addition, the existing CRM solution was not compatible with the newly created Digital B.A.U.M. platform, and there were no certified standard interfaces. What was needed was a future-proof solution that could be used without…
Our customers in the area of consult
Yi
SAP Developer
China
What I find most attractive working at abat is the friendly and relaxed atmosphere. We are coworkers as well as friends. I can ask any question and always receive constructive feedback. Moreover, it is highly encouraged to try new things, which helps broaden the horizon for me and the company alike.
Xu
SAP Consultant
China
I truly enjoy working at abat. The flexible working environment and professional colleagues have made my experience here exceptional. The culture of collaboration and willingness to offer help has allowed me to develop my skills in SAP. Overall, I feel grateful to be a part of such a supportive and dynamic team
Henrik
Legal Representative
China
For me, abat means a combination of independent work and strong teamwork.
Hao
General Manager
China
At abat, we believe in the magic of mutual trust, personal responsibility, and respectful cooperation rather than rigid rules and long coordination. This creates a dynamic and enjoyable work environment, that results in exceptional experiences for our customers. I am amazed by the wonder of this guiding principle.
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