SAP Field Service Management
Efficient management of service calls - for satisfied customers and smooth processes
For smooth field service operations, it is crucial that technicians have access to all relevant information at all times - whether on the road or directly at the customer's site. SAP Field Service Management (FSM) supports you with mobile applications, AI-supported functions and the integration of IoT data to efficiently plan, carry out and complete service calls.
SAP Field Service Management integrates natively with other SAP service solutions and completes the ideal SAP service strategy.
What are the benefits of using SAP Field Service Management?
- Using mobile solutions and AI-supported recommendations, you can quickly find the right technicians and ensure that the right spare parts are available - so that assignments can be completed successfully on the first visit.
- Accelerate your service processes through integration with SAP S/4HANA Service and keep your customers transparently informed at all times.
- Real-time analyses enable you to make informed decisions, increase the productivity of your technicians and boost customer satisfaction and sales at the same time.
- Thanks to digital checklists and automated documentation, you can meet all relevant quality and safety requirements at all times - efficiently and traceably.
We would be happy to show you the possibilities of the SAP Field Service Management solution in a demo scenario that is directly geared to your processes.
Our Success Stories
B.A.U.M. e.V.
The B.A.U.M. e.V. network faced significant challenges: It lacked a clear strategy for digitizing processes and a system coordinator to integrate the various trades. In addition, the existing CRM solution was not compatible with the newly created Digital B.A.U.M. platform, and there were no certified standard interfaces. What was needed was a future-proof solution that could be used without…
Our customers in the area of consult
Yi
SAP Developer
China
What I find most attractive working at abat is the friendly and relaxed atmosphere. We are coworkers as well as friends. I can ask any question and always receive constructive feedback. Moreover, it is highly encouraged to try new things, which helps broaden the horizon for me and the company alike.
Xu
SAP Consultant
China
I truly enjoy working at abat. The flexible working environment and professional colleagues have made my experience here exceptional. The culture of collaboration and willingness to offer help has allowed me to develop my skills in SAP. Overall, I feel grateful to be a part of such a supportive and dynamic team
Maureen
Business Development
China
abat is a high-tech company, which focus on the specific areas deeply. The attitude of abat towards our customers and business partners is professional, sincere, honest and respect. To the employees, abat provides a humanity culture and environment. The company regards and manages the employees in the way that we are all adults, e.g. to give us enough trust and freedom so that we can arrange our work and develop ourselves. In one word, abat is a professional high-tech company with humanity.
Henrik
Legal Representative
China
For me, abat means a combination of independent work and strong teamwork.
Hao
General Manager
China
At abat, we believe in the magic of mutual trust, personal responsibility, and respectful cooperation rather than rigid rules and long coordination. This creates a dynamic and enjoyable work environment, that results in exceptional experiences for our customers. I am amazed by the wonder of this guiding principle.
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