SAP Service Cloud
Customer service with insight - cross-channel and efficient
Consistent service experiences can only succeed if your team has an overview of all customer inquiries at all times - whether by email, phone, social media or chat.
With the SAP Service Cloud, you can start the customer experience in your service, bundle all information centrally and thus ensure fast, coordinated processes and a high level of customer satisfaction.
Integration of SAP service solutions with the SAP Service Cloud as a starter.
How the SAP Service Cloud supports you
Whether processing requests, prioritizing tickets or closing service cases: The SAP Service Cloud empowers your employees with intelligent functions such as omnichannel support, automated ticket assignment and a holistic customer view. This makes processes more efficient and your customers receive the support they expect - reliably, transparently and personally.
Advantages of the SAP Service Cloud at a glance
- Manage all customer contacts centrally and ensure smooth maintenance across all channels - from the first inquiry to the conclusion of the contract.
- Speed up ticket processing by using artificial intelligence and support your employees with native integration into S/4HANA service processes.
- Optimize your customer management, automate routine tasks and shorten processing times with intuitive applications - for noticeably more efficiency in your day-to-day business.
Let's find out together how the SAP Service Cloud can improve your customer service.
Our SMARTsolutions
CRM Conversion Accelerator
The CRM Conversion Accelerator we developed is an ideal starting point and provides maximum planning security for your upcoming CRM conversion.
Customer Service (CS) Conversion Accelerator
The CS Conversion Accelerator helps you migrate from the legacy SAP CS to S/4HANA Service, including planning and implementation.
Our Success Stories
B.A.U.M. e.V.
The B.A.U.M. e.V. network faced significant challenges: It lacked a clear strategy for digitizing processes and a system coordinator to integrate the various trades. In addition, the existing CRM solution was not compatible with the newly created Digital B.A.U.M. platform, and there were no certified standard interfaces. What was needed was a future-proof solution that could be used without…
Our customers in the area of consult
Yi
SAP Developer
China
What I find most attractive working at abat is the friendly and relaxed atmosphere. We are coworkers as well as friends. I can ask any question and always receive constructive feedback. Moreover, it is highly encouraged to try new things, which helps broaden the horizon for me and the company alike.
Xu
SAP Consultant
China
I truly enjoy working at abat. The flexible working environment and professional colleagues have made my experience here exceptional. The culture of collaboration and willingness to offer help has allowed me to develop my skills in SAP. Overall, I feel grateful to be a part of such a supportive and dynamic team
Henrik
Legal Representative
China
For me, abat means a combination of independent work and strong teamwork.
Hao
General Manager
China
At abat, we believe in the magic of mutual trust, personal responsibility, and respectful cooperation rather than rigid rules and long coordination. This creates a dynamic and enjoyable work environment, that results in exceptional experiences for our customers. I am amazed by the wonder of this guiding principle.
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